Refund & Returns Policy

Thank you for shopping at MatchaBlissLife.com, operated by Reema Chaudhry LTD (“we”, “us”, “our”). We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns:

  • You have [14] calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To initiate a return, please contact us at reem.168@hotmail.com to request a return authorization. Please include your order number and the reason for the return in your email.
  • After receiving a return authorization from us, securely package your item and ship it to the following address:

[Reema Chaudhry LTD] [Chadwell Heath, Romford]

  • You are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure your return is received safely.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2. Refunds:

  • If your return is approved, we will initiate a refund to your original method of payment.
  • Refunds may take [5-7] business days to process, depending on your payment provider.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges:

  • If you wish to exchange an item for a different size or color, please contact us at reem.168@hotmail.com to arrange for an exchange.
  • You may be responsible for the cost of return shipping for exchanges, depending on the circumstances.

4. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at reem.168@hotmail.com. We will work with you to resolve the issue as quickly as possible.

5. Contact Us:

If you have any questions, concerns, or feedback regarding our refunds and returns policy, please contact us at reem.168@hotmail.com or by mail at:

Reema Chaudhry LTD Chadwell Heath Romford

By shopping with us, you agree to abide by the terms of this refunds and returns policy. We reserve the right to update or modify this policy at any time, so please review it periodically for changes.